Shipping policy

Shipping policy

Order Processing

  • Orders are processed within 1–2 business days (excluding weekends and holidays).
  • You will receive a confirmation email when your order is placed, and a second email with a tracking number once it ships.

Shipping Within Canada

  • Free standard shipping on orders of $80 or more (before taxes).
  • A flat rate of $8.99 applies to orders under $80.
  • Remote areas: Free shipping does not apply to postal codes that Canada Post designates as remote, including Yukon, the Northwest Territories and Nunavut. Orders to these areas are charged the $8.99 flat rate regardless of order value.
  • Standard delivery: 5–7 business days. Express (2–3 business days): calculated at checkout.
  • All Canadian orders ship via Canada Post with tracking.

International Shipping

  • Standard (7–14 business days) and Express shipping are calculated at checkout based on weight and destination.
  • Import duties and taxes are the responsibility of the recipient.
  • All orders shipped outside Canada are final sale and cannot be returned or exchanged. Please review sizing carefully before ordering.

In-Store Pickup (Prince Rupert, BC)

  • Free pickup at 207 3rd Ave West, Prince Rupert, BC. Select "In-Store Pickup" at checkout; we will email you when your order is ready.

Order Changes & Cancellations

  • Orders can be modified or cancelled within 8 hours of being placed. After that, orders enter processing and cannot be changed.

Undeliverable or Refused Packages

  • Canada Post holds undelivered packages for up to 14 days before returning them to us. This period cannot be extended.
  • Packages returned to us because of an incorrect address, refusal, or failure to pick up will be refunded less shipping costs. Refunds are processed within 3–7 business days of the package reaching us.

Missing, Lost or Stolen Packages

  • Report a missing item within 3 days of receiving your package.
  • If a package is lost in transit, contact us and we will help you open a claim with Canada Post. Zoeh Fashion Boutique is not responsible for packages lost or stolen after Canada Post marks them delivered.
  • Please double-check your shipping address at checkout. We cannot refund or replace orders delivered to an incorrect address provided by the customer.

Contact

Email info@zoehfashion.ca or call 778-401-4818.